HELP

If you or someone you know is in crisis

Our helpline is not a crisis line, and we are not able to provide medical help.

If you or someone you know is in crisis, please call one of the following:

Emergency: 000

Lifeline: 13 11 14

DirectLine, 24/7 confidential alcohol and drug phone counselling: 1800 888 236

1800 RESPECT, 24/7 support for people impacted by domestic, family or sexual violence: 1800 737 732

13 YARN, 24/7 confidential crisis support for Aboriginal and Torres Strait Islander people: 13 92 76

HOW WE CAN HELP

Make the call that can change everything!

If you need help with your alcohol, other drug use or addictions, connect with us.

We will make an appointment for you to speak with our Intake Team about how we can best assist you based on your individual situation and personal circumstances.

Contact Impact Recovery Intake Services on 0447 002 668.

If you are unable to call, click on the button to fill out a quick contact form, and we will be in contact.

What you need to know

Pre-admission

All participants seeking admission to Impact Recovery programs and supports are required to undertake a 40 minute telephone assessment.

Assessment

During assessment you will be asked questions relating to:

  • Drugs use and drug history
  • People who support you and your current living/financial situation
  • Your mental health and your mental health history
  • Your family and your past
  • Your criminal history

Your honesty is important in answering these questions as they will assist us to determine the best individualised care plan for you.

On completion of the phone assessment, and if we can support you, a time and date will be allocated for admission.

Legal and Mental Health Issues?

Impact Recovery can accept the following clients:

  • In custody referrals
  • On bail
  • On a bond
  • Reporting conditions
  • Upcoming court
  • Under supervision of  Community Correctional Services
  • Parole
  • Have co-existing mental health diagnosis and be on prescribed medications

If you are not able to be admitted

If for any reason we are not be able to support you in your decision to choose recovery, we will work with you to find a solution that best fits with your needs.

You cannot be admitted without having completed the telephone assessment.

Supporting Families and Friends!

The devastating impacts of an addiction don’t stop at the person who is affected.

Close family and friends often find themselves sharing the rollercoaster ride of emotions that go with any attempts to support or assist, from confusion and hopelessness to desperation.

We fully understand the impact that alcohol and drugs can have on families.

Our dedicated team empower many families to overcome their challenges by listening, responding and referring to other organisations that may also bring them a circle of care where it is deferred or non existent.

If you would like to talk to one of our team to get help, or for advice about how another person can get the assistance they need, please contact us.

All conversations are strictly private and confidential.